If your Samsung TV has no sound, don’t worry – it can happen for a number of different reasons. This article shows you sixteen possible ways to fix the problem and get the sound back on your Samsung TV.
- Samsung TV Has No Sound – 16 Ways To Fix It
- #1. Check Mute Status
- #2. Check The Sound Settings
- #3. Check Volume Settings
- #4. Run Sound Diagnostic Test
- #5. Reset The Sound
- #6. Check Input Settings
- #7. Update TV Software
- #8. Check the Ports
- #9. Re-connect the HDMI cable
- #10. Check the Soundbar HDMI cable
- #11. Try using PCM stereo
- #12. Check the Output settings
- #13. Reset Sound
- #14. Test the HDMI cable
- #15. Do a Soft Reset
- #16. Do a Factory Reset
Samsung TV Has No Sound – 16 Ways To Fix It
Here are nine easy ways to fix the problem when your Samsung TV has no sound.
#1. Check Mute Status
If your Samsung TV has no sound, the first thing to do is check that you don’t have the TV on mute. This is an easy mistake to make – I’ve done it myself. You put the TV on mute because of an ad or something. And then you forget that it’s on mute and think there’s something wrong with the volume.
The solution is easy: ‘unmute’ the TV by pressing the ‘mute’ button on your Samsung TV remote:
#2. Check The Sound Settings
The next thing to check is the ‘Sound Output’ settings. If these settings are wrong, there will be no sound coming out of your Samsung TV.
Here is how to fix it:
- Press ‘Menu’ on the remote, go down to ‘Settings’, and then ‘Sound’.
- Go to ‘Sound Output’ and make sure ‘TV Speaker’ is selected.
You should always have ‘TV Speaker’ selected unless you are playing sound through an external device such as a soundbar.
#3. Check Volume Settings
If your Samsung TV has no sound still, the next thing to do is check the volume settings. You, or someone else in the house, may have adjusted these settings and turned the volume right down.
Go to ‘Quick Settings’ on the home screen, and then to the Settings tab, On the top row of the menu, select Sound, and hit Enter. Then, cycle through the three sound modes (Standard, Optimized, and Amplify). Choose ‘Amplify’ and see if that solves the problem.
#4. Run Sound Diagnostic Test
If none of the above solved the problem, you need to run a sound diagnostic test.
Press ‘Menu’ on the remote and go to ‘Settings’ > ‘Support’ > ‘Self Diagnosis’ > ‘Start Sound Test’.
If the test detects a problem with the sound on your Samsung TV, then you will need to reset the sound on your TV.
#5. Reset The Sound
To reset the sound on your Samsung TV, follow these steps:
- Press the Settings button on your Samsung TV remote
- If your remote does not have a ‘Settings’ button, press the ‘Home’ button and access Settings that way.
- On the horizontal menu at the bottom of your Samsung TV, scroll to the left until you see the gear or ‘Settings’ icon.
- Press OK on the Settings gear icon
- Then scroll down to ‘Sound’
- Then choose ‘Expert Settings’
- Then scroll down to ‘Reset Sound’ and choose OK.
That will reset the sound settings on your Samsung TV and will hopefully solve the problem.
#6. Check Input Settings
If you press the Source button on your Samsung remote, you will see on your TV screen a list of available inputs, such as TV, HDMI 1, HDMI 2, HDMI 3, AV, Media Player, etc:
If you are streaming content through a set-top box, check the cables. Set-top boxes usually have composite cables consisting of three inputs: yellow for video and white and red for audio.
Check that these cables are correctly connected (yellow into the yellow socket, white into the white socket, and red into the red socket).
Here’s something else you can try: un-plug and re-plug the HDMI cable while the
TV is turned on. This will force your Samsung TV to re-start and auto-configure the Input Source. This will sometimes solve the problem.
#7. Update TV Software
Another reason your Samsung TV has no sound could be that the TV software is out of date. The manufacturers of Smart TVs constantly produce new software updates. If your Samsung TV software is out of date, that can cause a number of different problems, including issues with the audio.
Follow these steps to update your Samsung TV’s software:
- Click the Home button on your Samsung remote and select Settings:
- On your TV screen go to the ‘Cloud’ icon and then ‘Support’.
- Select ‘Software Update’ and then click ‘Update Now’
- the new software will start downloading
- The software will then automatically install
- Once the installation is complete, the TV will restart on its own
#8. Check the Ports
Sometimes the sound may be plugged in to a mismatched port. If you are playing the sound through an external device, check that the audio is going to the correct port.
#9. Re-connect the HDMI cable
If you are using an external streaming device (e.g. Roku, Fire Stick, Chromecast) try disconnecting and reconnecting the HDMI cable from both the external device and the back of the TV. This will force the audio to re-configure and and may fix the problem.
#10. Check the Soundbar HDMI cable
Check that the soundbar HDMI ARC cable is plugged in to the correct HDMI ARC-enabled socket on the TV. There should be an HDMI socket on the back of the TV with a printed label next to it saying that it is ARC-enabled. Also, make sure HDMI ARC is switched on in the TV’s audio menu.
#11. Try using PCM stereo
If yuo currently have the sound on your TV set to dolby audio, try changing it to PCM (Pulse-Code Modulation). This sometimes resolves the issue.
#12. Check the Output settings
Make sure you are outputting the audio to the TV speakers (unless you are using a soundbar). In your Samsung TV, go to Settings, select ‘Sound’, then ‘Select Sound Output’. Make sure it is set to ‘TV Speaker’.
#13. Reset Sound
Choose Settings from your home screen. Then go to ‘Expert Settings’ and select ‘Reset Sound’. Check your sound again.
#14. Test the HDMI cable
Some models of Samsung TV allow you to test the HDMI cable. Make sure the TV’s source is set to HDMI for the cable you want to test. Then go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
#15. Do a Soft Reset
If your Samsung TV still has no sound, the next thing to do is a soft reset of the TV (also known as a power cycle):
- Unplug your TV from the wall while the TV is running, and wait 60 seconds
- While the TV is unplugged, press and hold the power button (on the TV) for 30 seconds
- After a minute, plug your TV back in
- This is a ‘soft’ reset of the TV and will often fix your sound problem
#16. Do a Factory Reset
If your Samsung TV still has no sound, it is time to do a factory reset. This will return the settings on your TV to the way they were when it left the factory and it should restore the sound to your TV.
Follow these steps to factory reset your Samsung TV:
- Press the Home button on your TV remote
- Select ‘Support’
- Under the support tab, select ‘Self Diagnosis’
- Select ‘Reset’.
- Click ‘OK’
The sound should now be restored on your Samsung TV.
If your Samsung TV has no sound, there can be various different causes. Go through this checklist of possible solutions, one by one.
In most cases, one of these procedures will fix the problem and restore the sound to your Samsung TV.