Disney Plus has emerged as a popular streaming platform for fans of all ages, offering a large collection of movies, TV shows, and exclusive content from the realms of Disney, Marvel, Star Wars, and more’
However, like any digital service, technical issues can sometimes occur. One such issue that Samsung TV owners sometimes experience is the frustration of Disney Plus not working as expected on their devices.
If Disney Plus has stopped working on your Samsung TV, don’t worry – here are seven easy fixes. One of these solutions will usually solve the problem.
Disney Plus Not Working On Samsung TV: 7 Easy Fixes
A few months back, I was engrossed in Season I of ‘Star Wars: Tales of the Jedi’ on Disney Plus when the app suddenly stopped working.
I spent a whole afternoon searching on forums, and I eventually found the cause: the firmware on my TV needed updating. In the process, I tried a bunch of different solutions.
Here are some common fixes that will likely get Disney Plus working again on your Samsung TV.
#1. Check if the Disney Plus servers are down
The first thing to do is to check if the Disney Plus servers are down. Go to Is It Down Right Now? and start typing ‘disneyplus’ into the search box:
Is It Down Right Now will show you the last 10 automatic checks it performed in the previous 24 hours:
If the Disney Plus servers are working fine, you’ll need to try the next fix.
#2. Power cycle your Samsung TV
If Disney Plus is not working on your Samsung TV, the next thing to do is power cycle your Samsung TV:
- Unplug your Samsung TV from the wall socket
- Wait a full 60 seconds
- With the TV unplugged, hold down the power button on the TV for 30 seconds. This will drain any remaining energy from the TV and help to reset the TV.
- Plug the TV back into the wall socket
Try the Disney Plus app again and see if it now works.
#3. Update the Disney Plus app
If Disney Plus is still not working, the next thing to do is update the Disney Plus app:
- Press the ‘Home’ button on the Samsung TV remote
- Open the ‘Apps’ section.
- Go to ‘Settings’ > ‘Updates’
- Select the ‘Disney Plus’ app.
- If an update is available, click on the ‘Update’ button
#4. Reinstall the Disney Plus app
If that doesn’t fix the problem, the next thing to do is delete and reinstall the Disney Plus app.
Delete the Disney Plus app:
- Open the Smart Hub by pressing the Home key on your TV remote
- Use the arrow keys on your remote to find the Apps section on the Smart Hub
- From within the Apps screen, click on the Settings icon (cog wheel) in the top right corner of the screen
- You will now see the Disney Plus app. Use the down arrow on your remote to select the ‘Delete’ option and press OK.
- Confirm that you want to delete the Disney Plus app.
Reinstall the Disney Plus app:
- Go to the Apps tab again on the Smart Hub menu
- On the Apps screen, find the search icon in the top right corner of the screen
- Use the on-screen keyboard to type in ‘Disney Plus’ and then press ‘Enter’
- Once you have found the Disney Plus app, click on the ‘Install’ option
And that’s it! Disney Plus should start working again on your Samsung TV.
#5. Update your Samsung TV
If Disney Plus is still not working on your Samsung TV, the next thing to do is update the firmware on your Samsung TV.
Make sure your Samsung TV is connected to the internet, then follow the steps below:
- Press the Home button on your remote control and then select Menu
- Select Support, then Software Update (Note: if ‘Software Update’ is greyed out, change your TV source to ‘Live TV’ and then return to ‘Software Update’).
- Choose Update Now
- The TV will start searching for available updates
- When the TV finds an update, you will be asked if you would like to update now. Select Yes to proceed.
- The new software will begin to download and install into your TV. Once this has been completed, your TV will restart with the new software installed
#6. Reset Samsung Smart Hub
If Disney Plus is still not working on your Samsung TV, you next need to reset the Samsung Smart Hub.
Samsung Smart Hub is the menu system for Samsung smart TVs. It appears as a bar along the bottom margin of your TV screen. The Samsung Smart Hub works like an App Store: it allows you to download apps from the Internet.
If Disney Plus is not working on your Samsung TV, resetting the Smart Hub can sometimes solve the problem.
The exact procedure for resetting the Samsung Smart Hub will vary depending on what model of Samsung TV you have. You can find the right instructions for your model of Samsung TV on this page.
Before resetting the Smart Hub, be aware that this will delete any apps you previously downloaded.
Here is how to reset the Smart Hub on 2022 model Samsung TVs:
- Press the Home button on your remote control and then select Menu
- Go to Settings > All Settings
- Then go to Support > Device Care
- Select Self Diagnosis from the bottom of the screen
- Choose Reset Smart Hub
- Enter the PIN for your TV (if you haven’t yet set a PIN, the default PIN is 00000)
#7. Reset your Wi-Fi router
In most cases, one of the above four fixes will solve the problem. But if Disney Plus is still not working on your Samsung TV, you next need to reset your Wi-Fi router.
Simply unplug your router from the wall socket. Leave it unplugged for 2 or 3 minutes. Then plug it back in.
This will force your TV to reconnect with all your apps. It should help your Samsung TV reconnect with Disney Plus.
Conclusion
It’s frustrating when Disney Plus is not working on a Samsung TV. But don’t worry – just follow these seven easy solutions:
- Check if the Disney Plus servers are down
- Power cycle your Samsung TV
- Update the Disney Plus app
- Reinstall the Disney Plus app
- Update your Samsung TV
- Reset Samsung Smart Hub
- Reset your Wi-Fi router
In nearly every case, one of these fixes will solve the problem and you’ll be able to watch Disney Plus again.